Catherine Bonner operating under ABN 83 414 411 339, trading as Alabaster Counselling is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, manage and protect personal information.

Scope: The Policy covers all direct interactions and services under the activities of this ABN, including therapeutic mental health support, consultations and any educational information should it be delivered.

Type of information collected: Personal information may be collected including the following:

• Names, contact details (email, phone number, address)

• Professional titles, roles, employment status.

• Personal and sensitive health information relevant to therapeutic and counselling services.

Collection methods: Information is collected through

• Direct communication via phone, email or in person

• Digitally secure, electronic forms.

• Private consultations in person or online.

Data storage and security: all sensitive personal information including client records and individual case notes use end to end encrypted services which comply with Australian Privacy Principles. Where this is not possible, consent is requested to acknowledge any unavoidable limitations.

Confidentiality: all conversations, and information are treated with professional confidentiality.